![]() Refer to the Knowledge Center article CTX787589 – Shadow Options are Unavailable in the ICA Listener or Management Server Consoles for more information.įor the information bar or downloading file message, switch off the pop-up blocker from the Browsers Tool menu. This second policy is set to No remote control allowed. Using this policy, you can do the following: The customer has the following policy configured:Ĭomputer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections Note: Shadowing with an external Citrix Director (not through the DDC), one might connect to the desktop, which asks to give permission to be shadowed, yet when the request is accepted, the remote assistance session is immediately closed. ![]() Servers that acknowledge the remote browse (no xml code) have a program menu short cut such as Start > Programs > Remote Assistance or All Programs > Maintenance > Widows Remote Assistance. In addition, if the remote non-DDC is 2008 or 2008 R2, Citrix Director should be installed and run directly from the remote non-DDC server. Ensure that the Remote Assistance feature is installed on all the servers. When choosing to open the file, a browser window opens with the xml code. When opening a browser on a non DDC 2008 R2 Service Pack 1 server and pointing to the url of Citrix Director on the DDC 2008 R2 Service Pack 1 server, shadowing through Citrix director produces a resultant remote assistance (ra) launch file, which is of type xml. Ĭan you successfully remote to the computer directly from the DDC by going through the command prompt and then type “msra /offerra ” ? No other pages of Citrix Director are affected.ĭesktop Studio is unaffected by Remote Assistance.ĬTX131165 – XenDesktop Error: The user name could not be foundĬTX131199 – Hotfix XD200DDirector001 (Version 2.0.1) - For Citrix Desktop Director 2.0 - English - Shadowing Windows XP (32-bit Edition) systems does not work. XenDesktop 5 Service Pack 1 addresses an issue with Disjoint DNS namespaces. It might be necessary to modify the Primary DNS suffix on the VDA. Note that the Event ID lists the DNS name of the Virtual Desktop Agent (VDA). Verify that the user has permissions to access this data source. Option on the Session Details page reports the following error:“ Failed to initiate Remote Assistance: You have insufficient permissions (error code 102)…”Īccess was denied when accessing the data source 'virtual desktop via Remote Assistance DCOM' (''). If Remote Assistance is not correctly configured on the virtual desktop, the Shadow feature of Desktop Director becomes unavailable, as displayed in the following screen shot. Ensure these ports are not blocked by any firewall. ![]() Note: Remote Assistance uses dynamic ports TCP/UDP 49152 – 65535. Microsoft Group Policy for Remote Assistance must be configured as well:Įnable Computer Configuration > Administrative Templates > System > Remote Assistance > Offer Remote Assistance and add Director users to the list of Helpers. See Microsoft KB - Windows XP SP2 Firewall blocks offers of Remote Assistance. The installer makes the following configuration changes:Įnable the Windows Firewall exceptions for Remote Assistance.įor Vista and later, enable Remote Assistance exception.įor Windows XP, complete the following procedure:Īdd and enable “%systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe” exception. The following screen shot is displayed when the Windows Firewall/Internet Connection Sharing (ICS) Service is set to Enable. The following screen shot is displayed when the Windows Firewall/Internet Connection Sharing (ICS) Service is set to Disable. On the Virtual Desktop Configuration screen, select User Desktop Shadowing to automatically configure Remote Assistance. The XenDesktop VDA installer can configure Remote Assistance for use by Citrix Director. Choosing Not to Enable Remote Assistance.
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