![]() If your flight was canceled, you can request a refund on Southwest's website.įor updates on this story, follow Nick Natario on Facebook, Twitter and Instagram. 28, we launched a website to assist customers with requesting refunds and reimbursements, and those requests are being processed and issued. We have a long and proud 51-year history of delivering on our customers' expectations, and we are committed to the all-important imperative of taking care of them during operational disruptions. "There are several high-priority efforts underway to do right by our Customers, including processing refunds from canceled flights, and reimbursing customers for expenses incurred as a result of the irregular operations. We also reached out to Southwest, and while the airline didn't say anything about the lawsuit, it did send the following statement. If you're interested in details, call the attorney and ask how long they expect it to take, and exactly what you could get back in compensation.Įyewitness News reached out to Jim Hall Law Firm, who filed the lawsuit, for a comment but did not hear back. Legal experts say you could hire your own attorney or contact the ones who have already filed. The lawsuit was filed in Louisiana, but you don't have to live there to join it. ![]() Contrary to other major airlines, Southwest doesnu2019t have a hub and spoke flight. "They'll be lucky to get back what they're out-of-pocket," Shellist explained. Southwest Airlines is an airline that is headquartered in Dallax, TX. Any new credits issued between March 1 and Sept, 7, 2020 will remain valid through. For already-booked trips, Southwest has extended the validity for any existing travel credits that were originally set to expire between March 1 and Sept. Legal experts advise reading everything before you accept anything, because you may not be able to take the airline to court if you accept compensation.Įven if you go that route, keep in mind that the lawyers, not the passengers, may be the ones who win big in court. Southwest's already-flexible policy is even more generous during the pandemic. The validity of any existing travel funds that were set to expire between March 1 and Sept. ![]() While you'll end up with a travel credit for the amount paid if you cancel a paid fare, Southwest won't deduct any fees from that voucher. Customers said Southwest has offered reward points for missed flights. Flight cancellations As a result of COVID, Southwest has extended the expiration date of any travel funds, which normally expire one year from the date of purchase. As long as you cancel at least 10 minutes before your flight's scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points.
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